Support

On this page you will learn:

1. where to write;
2. how the Telegram support chat works;
3. what to include in a request and what never to send.

Where to write

support@mmwhub.tech — for anything: connection errors, payments, organization activation and pilots, data deletion, consent withdrawal.

Write from the email your account is registered with: it helps us find the account faster, and data deletion requests are accepted from that address.

Telegram support chat

If you linked the MMW Telegram bot, a support person may message you through the bot or offer to open a support chat.

• The chat opens only after you agree: the bot asks, and you answer with “Yes” or “No”.
• While the chat is open, your messages go to support and are not saved to memory.
• The chat closes by itself after 24 hours without messages, or when you send /unlink.

What to include

The more precise the description, the faster the answer. A good request looks like this:

Sample email

Subject: 401 in Cursor after rotating my key

Client: Cursor, connected via mmw-agent 0.1.4
What I did: clicked Rotate in the account, pasted the new key into ~/.cursor/mcp.json, restarted Cursor
Expected: MMW tools work
Got: 401 on every search call
When: 2026-10-05, around 14:20 UTC
request-id from the response: (if any)
Output of mmw-agent status: (without the key)

Checklist:

• client — Claude Code, Claude Desktop, claude.ai, ChatGPT, Cursor, Codex, VS Code, other;
• connection method — mmw-agent and its version, or a direct HTTP connection;
• what you did, what you expected, what you got — the full error text;
• time of the error, with time zone;
• request-id, if the response has one;
• space — personal or organization (name), if the question is about an organization;
• URL of the account page, if the error is in the account.

Caution

Never send your API key — not in full, not in part, not in a screenshot. MMW staff do not need your key to investigate. Do not send memory content, passwords or tokens either. If a key ends up in an email or chat anyway, rotate it in the account right away.

Check these first

Many problems take a minute to fix:

• the agent does not see the tools — run mmw-agent status with the same MMW_API_KEY and restart the client; see Agent troubleshooting;
• an unfamiliar error code — see Errors;
• the agent stopped saving but still finds old records — your subscription may have expired; see Plans and billing;
• “Your access to this organization has expired” — contact your organization’s admin, not support.

Correspondence and your data

Support correspondence — emails and Telegram chat messages — is kept for 3 years to provide support and resolve disputes, then deleted automatically. See Data and deletion.

Next steps

Troubleshooting Common problems and fixes.

Errors Server response codes.

Telegram bot Linking the bot and its commands.

Data and deletion How to request deletion.