On this page you will learn:
- what data MMW stores about you and your memory;
- how long logs, correspondence and backups are kept;
- how to delete a single record, a source, session history or your whole account.
This page is a summary. The binding text is the Privacy Policy.
What is stored
Section titled “What is stored”| Data | Where it comes from | Why |
|---|---|---|
| Email and username | Sign-up | Sign-in, notices, support |
| IP address, browser, OS, request time | Using the site and the account | Security, abuse investigation |
| Cookies | Signing in to the account | Keeping you signed in |
| API key hashes and usage statistics | Issuing keys and making calls | Key checks, quotas |
| Payment status | Our payment processor | Your plan; full card details are not received or stored |
| Memory records | Only what your agent saved via remember, or the Telegram bot at your request | The memory itself |
| Claude Code and Codex session history | Only after your consent in the terminal (mmw-agent consent) | Keeping history per your plan |
MMW does not read your conversations with an assistant: the server receives only what the assistant sends to MMW tools at your request. Secrets are removed from records and sessions before storage.
Retention
Section titled “Retention”| Data | Kept for |
|---|---|
| Memory records | Until you delete them or while the account exists |
| Session history | Per plan: Free 7 days, Starter 30 days, Pro 90 days, Enterprise full history |
| Account action log (IP, browser, time and type of request, email at sign-in) | 3 years, then deleted automatically |
| Web server logs | 1 year, then deleted automatically |
| Support correspondence: emails to and from support@mmwhub.tech, Telegram support chat, service emails | 3 years, then deleted automatically |
| Backups | The last 7 nightly copies |
Passwords, keys and record content are never written to logs.
Ways to delete
Section titled “Ways to delete”| What | How | Result |
|---|---|---|
| One record | The agent calls forget with memory_id | The record disappears from search along with its graph links; the fact of deletion is kept for audit |
| All records of one source | forget with source_id | The same for every record of that source |
| Your latest Telegram note | /undo in the bot | The last saved record is undone |
| Session history uploads | mmw-agent revoke in the terminal | The agent stops uploading sessions |
| Your whole account and personal data | Email support@mmwhub.tech | Erased from active databases within 10 business days |
forget: delete a record
Section titled “forget: delete a record”Ask your agent:
Delete the MMW record about deploying staging via app-staging — we switched to another method.The agent finds the record with search and calls forget. forget is a soft delete: the record is no longer found and no longer takes part in relations, but a marker that it was deleted remains. You can delete only records you can see. See forget.
Delete your account
Section titled “Delete your account”-
Email support@mmwhub.tech from the address your account is registered with. Subject: “Account deletion” or “Consent withdrawal”.
-
We erase your data from active databases within 10 business days of receiving the request. Copies in backups disappear when those backups expire, within seven days after that.
-
Security logs (account actions, web server logs) and support correspondence are kept separately and deleted automatically on their own schedules — see the table above.
Your rights
Section titled “Your rights”By writing to support@mmwhub.tech you can:
- access the personal data we hold about you;
- correct, restrict or delete inaccurate or outdated data;
- receive a copy of your data;
- withdraw consent at any time; for session history, also with
mmw-agent revoke.